Onsite diagnosis and troubleshooting service

On demand support when you need an IT guy 

Service coverage

The offerings of this service cater specially to customers grappling with unidentified or unknown issues in their current IT system, necessitating an onsite support for resolutions. A surcharge is applicable based on the service location, encompassing the provisional of an IT technician for onsite diagnosis and troubleshooting at the customer’s business premises. 

Following the diagnosis, our skilled technician will address the issue, unless rectification involves the replacement of parts or hardware to solve the issue. Any associated costs for such replacements will be the responsibilty of the customer.

Hardware Failure

Computers, laptops, printers or any office IT parts faulty and slow performance.

Networking Failure

Weak wifi signaling, cabling, or unable connecting your office IT equipment.

Application Failure

Emails, hosting, login or any IT application system failure.

Simple and convenient

SHARE

Share your IT problems with us 

APPOINTMENT

Set an appointment for our visitation

PAY

Make payment to us upon confirmed

RECTIFY

Onsite diagnosis and troubleshooting your IT problem.

DONE

Rectification done and system back to normal.

Share with us your IT problems

If you have an IT problem but unable to ask the expert ?

We might able to solve and advice you. 

Make it as a plan

Schedule maintenance plan to manage your office IT asset.

Essential Plan

Must have and basic maintenance plan to eliminate your office daily IT problems.

  • IT Consultation

  • IT asset documentation

  • IT infra layout drawing

  • Desktop PC / laptop / printer troubleshooting

  • Network connectivity maintenance

  • Server & file Storage maintenance

  • Access point / wireless maintenance

  • USB / network printer connectivity setup

  • Setup of new Desktop PC / laptop / printer

  • User & PC permissions setting

  • File sharing security & access setup

  • Monthly maintenance report

  • Unlimited remote support

  • IT inspection & housekeeping

Advance Plan

Suitable for corporate company with server room, firewall or multiple network connectivity

  • All features in Essential Plan is included

  • Firewall network security & management

  • Data backup, Disaster recovery

  • IT security hardening, patch & management vulnerability

  • IT security & compliance

  • VPN Setup

  • Dedicated IT Manager

Share with us your IT problems

Request IT support form